Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and mailing address
• Inquiry details — property preferences, move-in dates, household size, and messages you send us through our contact forms or scheduling tools
• Application information — income, employment, rental history, and identification documents submitted during the leasing process
• Communication records — records of your interactions with us, including emails, phone calls, and text messages
• Device and usage data — IP address, browser type, pages visited, and other analytics data collected automatically when you use our website

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and communicate with you about available properties
• Schedule and confirm property showings and tours
• Process rental applications and verify eligibility
• Send you updates, reminders, and notifications related to your inquiry or lease — including via SMS/text message
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our agreements

3. SMS/Text Messaging Policy

When you provide your phone number and consent to receive text messages from Arboreal Management, the following terms apply:

Consent

By providing your phone number and opting in to text messages — whether through our website forms, scheduling tools, or other communications — you expressly consent to receive SMS/text messages from Arboreal Management. Consent is not a condition of purchasing any property, goods, or services. You may opt in by submitting a form on our website that includes a text messaging consent checkbox, by texting a keyword to our designated number, or by verbally consenting during a phone or in-person interaction.

Types of Messages

Messages from Arboreal Management may include:

• Showing confirmations, reminders, and updates
• Application status updates
• Leasing inquiries and follow-ups
• Move-in coordination and information
• General property and availability updates

Message Frequency

Message frequency varies based on your interactions with us. You may receive multiple messages in connection with a showing, inquiry, or application. We will not send marketing messages without your explicit consent.

Message and Data Rates

Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

Opt-Out

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message from Arboreal Management confirming that you have been unsubscribed, and you will no longer receive text messages from us unless you re-subscribe. Opting out of text messages will not affect other communications (e.g., email or phone calls).

Help

For help or questions about our text messaging program, reply HELP to any message, or contact us at leasing@arboreal.management or (206) 222-2334.

No Sharing of SMS Data

We do not sell, rent, or share your phone number or any information collected through our SMS program with third parties for their marketing purposes. Your opt-in data and consent status will not be shared with any third parties except as required to deliver messages (e.g., our messaging platform provider) or as required by law.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers — companies that help us operate our business, such as property management software providers, email and SMS messaging platforms, website hosting, and analytics services
• Property owners — property owners or partners associated with the property you've inquired about, as necessary to process your inquiry or application
• Legal and compliance — when required by law, regulation, legal process, or governmental request
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyze site traffic. These may include:

• Analytics tools — such as Microsoft Clarity and Google Analytics, to understand how visitors use our site
• Advertising pixels — such as Meta (Facebook) Pixel and Google Ads, to measure advertising effectiveness and deliver relevant ads
• Essential cookies — necessary for the website to function properly

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Communication records, including text messages, are retained in accordance with applicable law and our internal data retention policies.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data processing activities

To exercise any of these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.